THE 360º VIEW OF DIGITAL TRANSFORMATION IN THE ENTERPRISE
Rising customer expectations and unlocking new revenue streams are the top 2 drivers for enterprise digital transformation in India. Understanding the customer and creating efficient operational processes are key to create a differentiated customer experience and being able to disrupt the market before getting disrupted.
The challenges faced by enterprises in their effort to scale up digital transformation are many. The ways to handle them are:
- IT Transformation by modernizing legacy infrastructure
- Hiring people with digital and specialized capabilities
- Integrating and streamlining business processes
- Creating new business architectures supported by technology
- Out-thinking to create new business models